Shipping policy

Shipping & Ordering – Velvorati.com

We aim to make the ordering and delivery process as simple as possible. If you still have questions or encounter any issues, please don’t hesitate to contact our customer service. Below we explain how your order is processed and delivered.

Shipping Costs

Shipping is completely free for every order. There is no minimum order amount. All products are delivered to your home free of charge.

Shipping your order

You’ve found the perfect item with us? Great! We’ll make sure your order arrives as quickly as possible.

After placing your order, we need 1–2 business days to process it.

For orders placed during the weekend, processing begins on the next business day.

Shipping usually takes 1–4 business days.

As soon as your order has been shipped, you will receive a tracking number via email, allowing you to track your delivery through our shipping partner. You can find more information on our Track & Trace page.

If you would like your order to be prioritized, feel free to contact us by phone – our team is always happy to assist.

Delivery of your order

Once your order is delivered, you can fully enjoy your purchase!
If any problems occur or if you would like to exchange or return an item, please visit our relevant return page.

Damaged product

We’re very sorry. In rare cases, a product may get damaged during shipping.
In such cases, we will send you a new product free of charge the first time. A refund is not issued in this case.

Should the replacement product also arrive damaged (which is highly unlikely), we will refund the full purchase price.

How to order at Velvorati.com

Placing an order at Velvorati.com is very simple:

  • Choose your desired product and click “Add to cart.”

  • Check if the size and color are correct.

  • Click “Proceed to checkout.”

  • Enter your contact and shipping details fully and correctly.

  • On the “Shipping” page, we’ll confirm free shipping once again.

  • Then click “Continue to payment.”

Available payment methods

At Velvorati.com you pay securely through an SSL-encrypted connection.
We accept the following payment methods:

  • iDEAL

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Select your preferred payment method and click “Complete order.”
You will then be redirected to the relevant payment page to securely complete the purchase.

If you encounter any issues during the ordering process, you can contact us at any time.

Lost package

If a package gets lost or cannot be delivered due to logistical reasons, we will first send you a new product.

If your order still hasn’t arrived after 60 days, a refund is possible.