Terms & Conditions
Terms & Conditions – Physical Products
1. Acceptance of Terms
By accessing or using the website velvorati.com, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Payment Terms
2.1. Product Description
Velvorati offers stylish fashion, jewelry, accessories, and home & interior products.
2.2. Prices and Payments
All prices are listed in Euros (EUR). Payment is required at the time of order. We accept the following payment methods:
iDEAL, Mastercard, Visa, American Express, Apple Pay, Google Pay.
2.3. Shipping
Once payment is successfully processed, orders are shipped within 1–5 business days via carriers such as PostNL, DHL, DPD, or GLS. Delivery times may vary depending on destination and product availability.
3. Return and Refund Policy
3.1. Refunds
Refunds are only possible for items that are not on sale, not part of a promotion, and not classified as hygiene-sensitive products. This includes (but is not limited to):
underwear, swimwear, razors, hair or skincare products, earrings, manicure/pedicure tools, false eyelashes, or makeup accessories. Please refer to our return policy for full details.
3.2. Right of Withdrawal
You have the right to return your order within 14 days of receiving it. Any applicable return fees or handling costs are outlined in our return policy.
4. Order Cancellation
Orders can be cancelled within 2 hours of placement. After this period, our fulfilment process starts automatically and cancellation or modification is no longer possible. For more details, see our return policy.
5. Privacy
5.1. Data Collection
Information on how we collect, use, and store personal data can be found in our Privacy Policy.
5.2. Data Security
We comply with applicable data protection laws to secure your personal information. Full details are available in our Privacy Policy.
6. Intellectual Property
6.1. Ownership
All content, designs, logos, and product packaging are the intellectual property of Velvorati.
6.2. Usage Restrictions
It is prohibited to modify, copy, misuse, bypass security features, or resell our products without permission. Violations of intellectual property or misleading representations of product origin are also strictly forbidden.
7. Dispute Resolution
In case of a dispute, both parties agree to attempt an out-of-court resolution first. If unsuccessful, mediation will be pursued with an independent third party. If that also fails, legal action may be taken. Jurisdiction will be determined by applicable law.
8. Limitation of Liability and Warranty
Warranty is only provided if explicitly stated on the product page. We are not liable for damages resulting from misuse or claims made after the warranty period.
9. Payment Providers
This website operates in accordance with the terms of payment providers such as Shopify Payments and Stripe. By using our services, you also agree to their terms and conditions.
10. Indemnification
Customers agree to indemnify Velvorati and its employees and partners from any claims, damages, or costs arising from violations of these terms or third-party rights.
11. Changes to Terms
Velvorati reserves the right to modify these Terms & Conditions at any time without prior notice. Updates will take effect upon publication on the website. Continued use of the services constitutes acceptance of the revised terms.